Our Commitment to Care
All Company staff pledge to our current and future customers the highest quality service. We commit to provide a level of customer care, which will at the very least, meet our customers’ expectations. Our commitment at all times is to act in the best interest of our customers and continually improve our standards of quality in every aspect of our services.
Customer Care Declarations
Solving customers’ problems and delivering quality service and products is not just part of our job, it is our job. We therefore declare to:
- Welcome a customer with a smile.
- Put the needs of the customer first.
- Treat a customer with courtesy, consideration and respect.
- Listen and respond appropriately to every customer.
- Have qualified and supportive staff to deal with customer complaints.
- Deal with all customer issues with efficiency, fairness and integrity.
- Provide customers with relevant written information where suitable.
- Be as reliable, honest, and friendly as customers would like us to be.