The purpose for this website is to enlighten our esteemed customers on the services provided by TAVEVO WATER, their quality and availability. The website is also our public declaration to our customers of our commitment to the delivery of these services. It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.
Our Customer Charter seeks to ensure that we:
- Treat all customers with respect and courtesy;
- Keep customers informed about our products and services and communicate any changes promptly;
- Consult with customers through regular meetings and provide a 24-hour service channel for customer enquiries;
- Welcome constructive criticism from customers and use comments and suggestions for improvement; and
- Offer professional and effective services to all customers.
In all these, our aim is to become “Customer Focused”.
To be the leading provider of quality affordable water and sewerage services in Taita Taveta County.
To provide adequate portable piped water and sewerage services efficiently and economically to the community in Taita Taveta County.
- Good Corporate Governance
- Customer Focus
- Teamwork and Efficiency
- Continuous learning
- Foster Social Responsibility
Our Commitment to Care
All Company staff pledge to our current and future customers the highest quality service. We commit to provide a level of customer care, which will at the very least, meet our customers’ expectations. Our commitment at all times is to act in the best interest of our customers and continually improve our standards of quality in every aspect of our services.