Customer Responsibilities

To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following:

  • Treat the TAVEVO WATER staff with courtesy
  • Pay for bills invoiced promptly.
  • Avail all information requested by TAVEVO WATER for execution of  service.
  • Facilitate access to meters for proper readings, maintenance and inspection of the supply line.
  • Abide with the legal requirements and desist from acts of illegal usage of water.
  • Raise complaints promptly and within the valid time period.
  • Avoid collisions and compromises that would lead to defrauding the organization.
  • Report any pipe leaks/bursts, sewer blockages, missing manhole covers etc promptly to the company.
  • Avoid construction of permanent structures on water and sewer service lines.
  • Report to TAVEVO WATER all matters that they deem to have negative impact on service provision and especially any illegal practices observed in their area. TAVEVO WATER shall treat the reports with utmost confidence.